Do I have to be with a Corporation
to place an order?
No, you do not have to be with a corporation
to place an order. However, you still must order the minimum
quantities required for each item.
What type of art
is accepted and how do I get you the art?
All submitted artwork must be vector based and saved in an EPS
format converted to curves or outlines. See artwork
requirements link for more information. An art email address
will be provided to you in your order acknowledgement. We require
your Job# and company name to be placed in the subject line
to insure your art will match up with your order.
Can my order be
RUSHED?
In most cases we can rush your order. Most orders take 7-10
business days to produce from signed acknowledgement and good
EPS vectored artwork. If you know you have a shorter time frame,
please let your customer care person know and we will make every
effort to meet your time frame.
Please be advised that RUSH service usually
has a RUSH FEE associated with the order. The Rush fee will
be different depending on the type of item and the factory producing
the item. Be prepared to ship your items via Overnight or 2nd
Day Air to meet your deadline. In most cases, a RUSH means no
paper proof and your art must meet our guidelines when the order
is placed. Failure to meet either of these and we will have
to turn down your order.
What are overruns/underruns?
An overrun/underrun can occur in production on most all imprint
items. Occasionally, it also happens with other items as well.
It is part of the factory quality control process. The factory
will produce at least 10% more product than ordered. As the
item is produced it is checked for quality and those that do
not make the grade are tossed. The rest are shipped to you.
-
Your are charged for any overruns, and we
deduct for any underruns. These charges will show up on your
final invoice, with your shipping and handling charges.
I must have no
less than a certain amount. Can this be guaranteed?
We can put the words "NO UNDERRUNS" on the purchase
order to the factory. There may be a charge from the factory
associated with this. Please ask your customer care representative
when placing your order.
Why do you require
an image or paper proof?
In many cases, art is sent to our offices from your art department,
or in a format that you cannot open easily from your desktop.
We require a proof be approved by you to insure that the art
that was given to us, is the actual art you expected to use
on this project and that it has been placed properly on the
item. The proof is also a chance for you make any necessary
changes that might arise prior to your order going in to full
production.
How long will
it take to produce my order?
Most orders ship within 7-10 business days of receipt of usable
.eps vectored art (converted to curves or outlines) being provided
to us, and your signature on the order acknowledgment that was
emailed to you when you placed your order. The production time
does Not include time in transit via a national carrier like
UPS or FEDEX.
Can my order be
shipped to multiple locations?
In most cases the answer is yes. Each individual factory has
their own sets of rules for drop shipping to separate destinations
and their own associated fees. Please ask your customer care
representative about drop ship templates when shipping to more
than 5 different locations. Templates must be filled out exactly
as shown in order to take advantage of the lowest price in drop
ship fees.
Drop ship fees do not include shipper boxes,
ice (in warm weather) or shipping costs unless specifically
stated on your order acknowledgement. These associated costs
are additional. We will present you with an order acknowledgment
prior to processing your order so there will not be any big
surprises. Shipping charges can be estimated, but it is only
an estimate and you will be charged for the final shipping 7-10
business days after your order ships. Feel free to use your
own shipper number if you choose. (Please note, some factories
will charge you a 3rd party fee to use your own shipper number).
Is shipping included
in the cost of the products?
No. Shipping is at an additional charge. You will usually see
this as a second charge on your credit card statement approximately
10 business days after your order ships. You can feel free to
provide us with your own shipper number if you wish. However,
you may still incur handling charges.
Has my order shipped?
The morning after your order ships, we
will notify you via email. Included in your email will be a
tracking number for your shipment. We encourage you to track
your package online or on the phone with the carrier. Most companies
can provide an estimated delivery date. After placing
an order with Creative Expressions please White List: @CEShoppes.com,
so you will be able to receive all correspondence from our customer
care representatives.
How do I change
quantities or cancel an item in my order?
Please call our customer care department immediately to change
quantities of an item. If your order is not in production this
may be possible. However, if you wish to cancel an order that
is already in progress, you will need to follow up your phone
call with a written email or fax to confirm cancellation. There
may be a $50 cancellation fee, and you may be charged for any
part of the order production that could not be stopped prior
to your notification.
How do I track
my order?
The morning after your order ships, we
will notify you via email. Included in your email will be a
tracking number for your shipment. We encourage you to track
your package online or on the phone with the carrier. Most companies
can provide an estimated delivery date.
My order never
arrived
Be sure that all of the items in your order have shipped. If
you received your package tracking numbers, check with the shipper
to confirm that your packages were delivered. If your packages
each show a status of "delivered", please verify the
name of the person who signed for your packages. In most cases,
your order is in your building with the person who signed for
them and they have not been delivered to you yet. If your package
says "delivered" and you are unable to identify the
signer, call customer care at (888) 249-0420 to verify that
the shipper delivered to the correct address.
An item is missing
from my shipment
Be sure that all of the items in your order have shipped already.
If your order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered",
please contact customer care for assistance.
Can my company
have an open account with CEShoppes?
We accept Visa, MasterCard, American Express, Discover and company
check. All orders are prepaid.
FOREIGN ORDERS:
CEShoppes' Foreign shipment policy is as follows:
ORDERS TO CANADA & Outside the Continental U.S. We accept
Visa, MasterCard, American Express or Discover in US Funds.
All orders shipped to Canada are subject to
a Canadian tax (GST) and brokers fees on the recipients end.
This tax is charged by the Canadian government and it is NOT
included in your normal shipping and handling charges. It is
paid on the receiving end and not the shipping side.
For all other foreign orders, there is a minimum
order of $200USD. Your order must be shipped with the purchasers
shipping account number. We will require you to provide to CSShoppes
a letter stating that CSShoppes, has permission to use your
shipper number in regard to the purchase you have made and that
you agree to pay all taxes, tariffs and duties involved with
getting the shipment to your destination. THIS LETTER MUST BE
ON YOUR LETTERHEAD and signed by an officer of your company.
We do not ship to residential addresses outside of the Continental
U.S.
I am outside the
U.S. and want to ship within the U.S do you take credit cards?
For all orders originating in a foreign country whether
they are being shipped in the U.S. or outside of the U.S are
required to prepay amount due in USD via wire transfer. We
will provide you with an order acknowledgment at the time of
your order with the cost of the order. Production will not begin
until we receive your wire.
Foreign Orders
- When will my order ship?
For Imprinted (decorated) items, providing that you have turned
in good useable .eps vectored artwork and approve your proof
in a timely manner, your order usually will ship within 10 business
days. See individual item details for more information on shipping
availability.
Foreign Orders
- How are shipping charges determined?
Shipping charges are determined by where the factory is located
and your final destination. We can give you the weight of the
cartons, the amount of cartons and the zip code of the factory
producing your item. You will then need to contact your shipper
to find out what your rate will be to your country. You may
also want to check on any restrictions about bringing in merchandise
from the US to your country. Creative Expressions is not responsible
for items rejected by the Customs Department.
Pricing
All product details and prices are subject to change without
notice. CSShoppes is not responsible for errors in pricing,
or price increases.
